What causes this: Most troubleshooting steps, parts, and warranty coverage are specific to your sprayer model, so the model number is the first thing we need. Customers often cannot find it, or find a molded code that is not the model number.
How to fix it:
- Check the sticker or label on the tank or the pump. The model number is usually letters and numbers like DXSP190681 or CMXCAFG190788, or a six-digit number such as 190723.
- Check the front cover of your instruction manual. Most FGI manuals print the model number (for example, MODEL #: 190803) on the first page.
- Check your order confirmation or receipt from the store or website where you bought the sprayer. The model number is usually in the product name.
- If all you can find is a short code molded into the tank plastic (something like R20S16), that is a manufacturing code, not the model number. It is still useful: include it when you contact us, along with photos of your sprayer, and we can identify your model from it. (See: What Photos to Send When You Need Help with Your Sprayer)
Applies to: All FGI sprayers, all brands.
Need a part? Order at shop.thefountainheadgroup.com. Warranty claim or registration? thefountainheadgroup.com/register. Anything else, call The Fountainhead Group at 1-800-311-9903.
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