How to Identify and Order Replacement Parts

Applies to: All FGI sprayers when a customer needs replacement parts (hose, wand, nozzle, harness, pump, battery, charger, seals, filters, tank)

What causes this: Customers frequently ask how to order replacement parts. The fastest way to get the right part is to identify your sprayer model first. Without the model number, we may send the wrong part because the same brand often has multiple sprayer models with different parts.

How to fix it:

1. Find your sprayer's model number. The model number is printed on a sticker on the tank, the pump, or the bottom of the unit. Common model number formats: DXSP190681 (DEWALT), CMXCAFG190640 (CRAFTSMAN), 190567 (Smith), 190723 (Lesco).
2. Identify exactly which part you need. Common replacement parts include: nozzle, wand, hose, shut-off assembly, harness or backpack straps, pump head, battery, charger, gaskets, O-rings, and tank.
3. Take a photo of the broken or damaged part if possible. Email the photo to info@thefgi.com along with your model number, or text it to us when you call.
4. Call us at 1-800-311-9903 with the model number and part description ready. Our customer service team will identify the correct replacement part and pricing.
5. If your sprayer is still under warranty and the part failed due to a defect, see: How to File a Warranty Claim. Replacement parts may be covered.
6. If you are not sure what part is broken, describe what is happening (leaks here, sprays weakly, will not turn on, etc.) and our team will help diagnose.

Need a part? Order at shop.thefountainheadgroup.com. Warranty claim or registration? thefountainheadgroup.com/register. Anything else, call The Fountainhead Group at 1-800-311-9903.