My Sprayer Arrived With Missing Parts - What to Do

Applies to: All FGI sprayers purchased new, including Scotts, Roundup, Craftsman, Field King, Smith, and Burgess models, whether bought in store or online.

What causes this: Occasionally a unit leaves the factory or a retailer's shelf without every included component, most often a nozzle, handle, or wand section. Some models also include fewer accessories than expected. For example, the Scotts Multi-Use Sprayer ships with a single green 3-way nozzle, not a nozzle set.

How to fix it:

1. Check your instruction manual's parts diagram to confirm the part is actually included with your model.
2. Find your model number, printed on the tank or on a label near the pump.
3. Contact our Customer Service team at info@thefgi.com or 1-800-311-9903 with your model number, a description of the missing part (a photo helps), and your shipping address.
4. We will ship the missing part to you at no charge. Please allow approximately 2 weeks for delivery.

No return or repackaging is needed. Keep your sprayer and use it as normal once the part arrives.

Need a part? Order at shop.thefountainheadgroup.com. Warranty claim or registration? thefountainheadgroup.com/register. Anything else, call The Fountainhead Group at 1-800-311-9903.